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Phone Issues

Phone Service & Special Circuit Repair Contact Form

• Dial Tone
  • Telephone Repairs- What is the customer responsible for?
    • NID Self Test
  • Telephone Self Test
  • Customer Assurance Plan
  • Can't Call out
  • Hearing another person on line
  • No dial tone
  • Static/hum/noise on my line
  • Needs more filters to remove static on line for DSL
  • People can't call me
  • No Caller ID name or number showing up
• Features
  • Can't get into my voice mail
  • No Caller ID name or number showing up

• Billing
  • Read Your Bill
    • Tour of Bill
    • Defining Basic and Non Basic Service
  • Pay Your Bill
  • Your Bill Explained
    • Glossary of terms
    • Toll Charges Questions
    • Toll Calls Defined
• FAQs
  • Telephone
  • Long Distance
• Policies
  • Do Not Call
  • Terms & Conditions
    • Internet
    • Long Distance
  • Customer Escalation / Contact List
  • Acceptable Use
  • Customer Assurance Policy
  • Customer Proprietary Network Information (CPNI)
  • Lifeline
  • Link Up America
  • Privacy
• Installation & Set-up
  • Internet
  • Telephone
  • JazzdPhone
  • TV
• Repairs
  • Internet Issues
    • Unable to surf
    • Modem not responding
    • Unable to send or receive e-mail
    • No sync on modem
    • Tune up your computer
    • DSL causing static on phone lines
  • Telephone Issues
  • Long Distance Issues
    • Calling Long Distance
    • Reaching the Wrong Party
  • TV Issues
• Connection Issues
  • Internet
    • DSL Slow Connection
    • DSL No Connection
    • No modem sync
    • Unable to access Internet
    • Speed check button
    • Which DSL speed to I qualify for?
    • Dial-up Slow Connection
    • Dial-up No Connection
    • Unable to send or receive e-mail
  • Dial-up
    • Slow Connection
    • No Connection
  • Phone
    • Why doesn't my phone work?
    • My phone is ringing, but there is no one on the line when I answer?
    • I haven't received any phone calls; it seems no one can call me
    • I hear other conversations on my telephone line
    • Static/hum/noise on my line
    • I Can't Make Long Distance Calls
    • Can't Call out
    • Find your Special Circuit number
    • No dial tone
    • What is the Network Interface Device (NID)?
    • I'm having a Problem with My Phone Jack/Plug
    • I'm having Problems with the Wiring Inside My Location
• Username & Password Problems
  • Webmail Access
  • JazzdPhone Account Management
  • Internet Log on
• Assistance Programs
  • Discounts for the Disabled
  • Hearing Impaired
  • Physically Impaired
  • Speech Impaired
  • Visually Impaired
  • Lifeline
  • Link Up America