Contact / Escalation List:
Customer Migration Issues
To assist in resolving customer migration issues, including interfering station conditions, the following contact/escalation list is provided.
We ask that you please follow the levels as noted. Customer Service Representatives have access to the service order system, and most questions can be resolved at the Customer Service level. If your issue proves to be more complex, your Customer Service Representative will direct you to the appropriate Supervisor or Manager who can assist in a resolution.
| 1st Level | Customer Service Residential: 1-800-326-9559 Business: 1-800-321-5021 Inquiry and resolution on any Local Service Request including ordering, directory listing / assistance updates, service issues, and due date issues (missed, expedites, reschedules). |
|---|---|
| 2nd Level | Supervisor Residential: Cindy Beck (570) 522-5933 Business: Brenda Moyer (717) 738-8216 |
| 3rd Level | Manager Residential & Business: Donna Day (610) 404-6210 |
| 4th Level | Vice President Scott Burky (717) 738-8834 |
| 5th Level | Regulatory Len Beurer (717) 738-8606 |
