Terms and Conditions

I. Description of Service

A. Residential Services – D&E Long Distance (hereafter referred to as "the Company") offers the following services to Residential customers.

Outbound Direct Dial Long Distance Service for intraLATA, interLATA, interstate, and international calling.
Calling Cards
Directory Assistance
Cash Guard – a feature that permits a subscriber to set a limit on each calling card. The default value is set at $3,000 if no other value is requested by the customer. Customers who reach their Cash Guard limit will not have their call in progress interrupted, however, no additional calls may be placed with the calling card until the credit limit has been increased or the limit is renewed with the subscriber's billing cycle.
800 Number Service – enables subscribers to provide toll free access to callers.

B. Business Services – The Company offers the following services to Business customers

Outbound Direct Dial Long Distance Service for intraLATA. InterLATA, interstate, and international calling.
Calling Cards
Directory Assistance
Cash Guard – as described above
Business Toll Free 800 Number Service – enables businesses to subscribe to a unique toll free number(s) that ring(s) at their location and provides their customers with toll free access to them.
D&E Community Business Affinity Program – offers promotional rate long distance to business organizations created to enhance the success of the membership. This includes chambers of commerce, professional organizations and associations, trade associations, and non-profit consortiums. D&E reserves the right to determine parent and member eligibility in this program.

II. Service Availability

A. The Company offers service to customers who are either D&E Telephone Company, Conestoga Telephone, Buffalo Valley Telephone Company, or D&E Communications dial-tone customers and to Verizon dial-tone customers in particular exchange areas.

B. Customers interested in the Company's services shall apply for service either by contacting the Company's Customer Service Department or by completing a Letter of Agency (LOA) to fully identify the customer and the service(s) requested.

III. Billing and Payment Procedures

A. Billing periods are monthly. The billing date is dependent on the billing cycle assigned to the customer. The due date for payment shall be at least twenty (20) days from the date of mailing. If the last day for payment falls on a Saturday, Sunday, bank holiday, or another day when offices which receive regular payments are not open to the general public, the due date shall be extended to the next business day.

B. Payment may be made in any reasonable manner including payment by personal check (unless, within the past year, the customer has tendered a check which has been returned by a financial institution), cash, and credit card. If personal check payment is returned by a financial institution, Returned Check Charge of up to thirty (30) dollars will be imposed. The Returned Check Charge will not be imposed if the customer stops payment due to a good faith billing dispute.

C. Bills not paid by the due date are subject to a late payment fee of 1.25% per month on the full unpaid and overdue balance of the bill, as calculated only on the overdue portion of the bill. The late payment fee will not include previously accrued late payment fees and will not be assessed against an outstanding security deposit.

D. The customer of record will be billed and is responsible for payment of all applicable local, state, and federal taxes assessed in conjunction with the services used.

E. The Company reserves the right to examine the credit record of all service applicants and require a service deposit when determined to be necessary to assure future payment. Security deposits will be equal to not more than two months estimated usage as computed by the Company.

F. Customers shall be liable to D&E Long Distance for all costs of collection.

IV. Billing Disputes

A. Billing disputes shall be processed by the Company or its billing agent(s) to ensure justified resolution.

B. Customers unsatisfied with the Company's handling of a dispute may contact either the Pennsylvania Public Utilities Commission or the Federal Communications Commission.

V. Cancellation or Termination of Service

A. The customer may cancel service upon either written or verbal notice to the Company.

B. The Company may terminate service to a customer for nonpayment of undisputed charges or other violation of these conditions or provision of law upon ten (10) days written notice to the customer without incurring any liability or damages due to loss of telephone service to the customer.

VI. Liability and Interconnections

A. The Company is not liable for any acts or omissions by any entity furnishing a portion of the service or any acts or omissions by the customer.

B. Services furnished by the Company may be interconnected with the service or facilities of other carriers or private systems.