Telemarketing Blocking

Puts You in Control

Order Calling Features

Now you can order Custom Calling Features online through our secure site.

Telemarketing Blocking Service enables you to control your incoming calls, which helps you manage how you spend your time. By eliminating all those unwanted telemarketing calls, Telemarketing Blocking Service allows you to devote your time and energy to activities of a higher priority, such as quality time with family and friends. The Do Not Disturb feature further protects your personal time by silencing the phone altogether, ensuring peace and quiet.

Telemarketing Blocker Service Instructions PDF Download

Blocks Telemarketing Calls
Telemarketing Blocking Service deters telemarketers from calling you. When the Telemarketing feature is active, all callers hear this message:

If your call is of a telemarketing, survey, or solicitation nature, please hang up now. These calls will not be accepted. Otherwise, from your touch-tone phone, dial 1 plus the pound sign to complete this call.

The phone will not even ring unless the caller presses 1#. Plus, if you subscribe to D&E Voice Mail, callers hear this in addition to the message, presenting another option:

Or, stay on the line to leave a voice mail message.

Using the Internet, you can designate a Preferred List of up to 50 phone numbers that will bypass the Telemarketing feature. That way, family and friends won't have to listen to the anti-telemarketing message every time they call. If you don't have access to the Internet, call Customer Service, and they will program the list for you.

Using a Touch-Tone Phone

Dial one of the following numbers in your area code to access your telemarketing blocking preferences:

717-721-7800
717-627-7800
610-682-9004
610-369-9004
610-856-9004
570-522-7400

Enter your 10-digit phone number.
Enter your access PIN.

Your temporary access PIN is the last five digits of your telephone number.
We recommend changing your access PIN so that unauthorized changes cannot be made to your account. (Continue reading to learn how to change your PIN.)

Press the # key. You will hear the status of your service, followed by a list of options. Follow the directions you hear.

Using the Internet:

Go to www.flexphone.com
In the Telephone Company ID field, enter your telephone company ID.
- Buffalo Valley Telephone (570) and D&E (717) customers enter DETT in uppercase letters.
- Conestoga Telephone (610) customers enter CTT1.
In the 10-Digit Phone Number field, enter your area code and phone number.
In the User Password field, enter your Internet password.
Your temporary Internet password is the last five digits of your phone number.

We recommend changing your password so that unauthorized users don’t access your account.

Click on the Logon button.

To change your password, complete the three fields at the bottom of this screen.
Passwords can be 4- to 10-digits long.
When finished, click on Submit.

Click on the Update button next to Telemarketing Blocking Service to view your settings.
Select whether you want the following on or off:

the entire Telemarketing Blocking Service
the Telemarketing feature
the Do Not Disturb feature

View and, if desired, change your Do Not Disturb PIN and
Touch-Tone Access PIN.
Click on the Update Values button.
To set up or change your Preferred Caller List, click on the Update button associated with it. Preferred callers will not hear the telemarketing announcement. You’ll also hear a special ring when these people call.

In the Phone Number field, type a preferred caller’s area code and phone number. You do not need to type parentheses or dashes.
In the Name field, type the preferred caller’s name.
Click on the Update Values button.

If you want to set up schedules for the Telemarketing feature, click on the Update button next to Telemarketing Schedule.
Note: When a feature is active, it operates 24 hours a day, every day, unless you define a schedule indicating otherwise.
- Enter Start and Stop times.
- Indicate the days of the week to which this time slot applies by selecting On in the
- Drop-down box to the right of those days.
- Click on the Update Values button.
If you want to set up schedules for the Telemarketing feature, click on the Update button next to Telemarketing Schedule.

Enter Start and Stop times.
Indicate the days of the week to which this time slot applies by selecting On in the drop-down box to the right of those days.
Click on the Update Values button.

Notes:

The “do not disturb” feature overrides the telemarketing feature if both are selected.
If you subscribe to Voice Mail, the message callers hear also presents the option of leaving you a message.
Although rotary phone users cannot reach you directly when Telemarketing Blocking Service is active, they can stay on the line and leave a voice mail message, if you have Voice Mail on your line.