Centrex Services
Advanced, Affordable, Flexible. Centrex is an advanced, flexible telephone system that gives you the calling features you want from the common telephone set you already have.
This is a cost-effective, D&E central office system that grows with you. Centrex lets you customize your telephone service to your unique business needs. You can have from two lines to as many as you need. Centrex makes it easy for you to add lines, add features, or even link offices together as your business grows. You can expand to build a complex system with virtually unlimited capacity and at multiple locations. We maintain and monitor your systems every day. Centrex is affordable, as you only pay for the lines you use and not for any on-site equipment and maintenance.
Many advanced features are available with your Centrex system:
- Automatic Dial—Connects you to a busy internal line when it becomes idle.
- Call Block—Block calls from up to six external telephone numbers (within your Regional Calling Area).
- Call Forwarding/Busy—Forwards your calls to a telephone number, either inside or outside your system or to voicemail, when the line is busy.
- Call Forwarding/Don't Answer—Forwards unanswered calls to a telephone number either inside or outside your system.
- Call Forwarding/Remote Activation—Activate or deactivate call forwarding from any touch-tone phone.
- Call Forwarding—Automatically forwards calls wherever you like, inside or outside your business at any time of day.
- Call Hold—Place a call on hold for an unlimited period of time and answer another incoming call. Unlike a hold button, this feature provides access to a dial tone while the call is being held.
- Call Park—Lets you hold a call on one Centrex line and then pick up the call from any other Centrex line in your group.
- Call Park Recall Timer—If a parked call is not answered within a specified time period, the call goes back to the line that initiated the call park.
- Call Pick-Up—Uses your telephone to answer any ringing phone in your designated group – no more running from desk to desk or room to room.
- Call Return—Lets you return your last incoming call, even though you may not know who called, with a simple code or a single button.
- Call Transfer—Transfers calls, even cellular calls, to another line – either inside or outside your Centrex system.
- Call Waiting/Terminating—When on a call, receive a special tone alerting you that an incoming call is waiting.
- Caller ID—Displays the telephone number or name and telephone number of the incoming caller on a display device.
- Code Call Access—Allows you to dial a code that will activate signaling devices on your premises. The signaling devices issue tones or visual signals that correspond to the code that was dialed. The person being paged can then pick up any phone, dial the answering code, and be automatically connected to the paging party.
- Consultation Hold—Place a call on hold and make another call on the same line.
- Direct Inward Dialing and Direct Outward Dialing—Each line has a seven-digit telephone number for direct calling from outside your system.
- Directed Call Park—Allows you to place call on hold, specify the extension number from which the call will be resumed, and then move to that location and resume the call.
- Directed Call Pick-Up—Answer any ringing line within your system.
- Distinctive Ringing—Lets you know if a call originates inside your office. A single ring means intercom; a double ring means you could be speaking to a client.
- Hunting—Incoming calls roll over to another line when the called line is busy.
- Inside/Outside Ringing—Distinguishes between internal and external incoming calls.
- Intergroup Calling— Allows four or five digit dialing between phones within the same Centrex group.
- Music On Hold—Lets your callers know that they're still on hold by providing music or an announcement. (Available in select areas.)
- Night Service—After normal business hours you can route incoming calls to alternate phones, or have the calls ring a “night bell” that will alert your after-hours employees to pick up the call.
- Off-Premise Extension—A line that is part of your Centrex group, but is physically at another location.
- Paging—Provides access to customer—owned paging systems.
- Ring Again—Allows you to automatically be called back when a busy extension that you called becomes idle.
- Select Call Forwarding—Forward up to six external telephone numbers to any telephone number within your Regional Calling Area.
- Speed Dialing—Create a list of telephone numbers that can be dialed with one- or two-digit codes.
- *69—Dials the telephone number of the last incoming call.
- Station-to-Station Dialing—allows you to intercom between stations by using abbreviated dialing. Intercom calls between stations don't incur message units, even if the other station is in another location.
- Three-Way Calling—Turns a two-way call into a mini-conference. You can add a third person to your call at any time.
- Toll Restrictions—Prevents designated lines from placing chargeable toll calls.
- Touch-Tone—Enables all lines in a group to have touch-tone dialing.
Additional Options for Digital Lines
- Automatic Answer
- Automatic Dial
- Call Park Recall Identification
- Feature Code Access
- Intercom
- Make Set Busy
- Name Display
- On-Hook Dialing
- Query Time/Date
- Reason Display
