Press Release
D&E COMMUNICATIONS, INC. FOR IMMEDIATE RELEASE April 14, 2005 | NEWS RELEASE CONTACT PERSON: |
EPHRATA, PA -- D&E Communications, Inc. (Nasdaq: DECC) has launched new services designed to monitor customers' online presence and communication ability, enabling them to proactively address any performance issues.
D&E's Basic External Monitoring services provide 24-hour-a-day monitoring of a company's Internet access, e-mail and website availability. The service also tracks response time for queries to a website, the status of anti-virus service, and other performance metrics.
"If Internet access, e-mail or a website goes down, that can have a crippling effect on a company's ability to conduct business," said Paul Ross, D&E's Vice President of Systems Integration. "With our External Monitoring services, we proactively monitor each of these critical functions for our customers and alert them if there is a problem."
"Businesses gain a number of key benefits from External Monitoring. They will learn if a critical system is down before their customers call in to ask about it. It gives a business the ability to be proactive and provide more reliable service to their customers," Ross explained. "Our service also eliminates the need for a company's IT staff to spend the time on manual processes to monitor their network. That allows their in-house resources to focus on strategic issues and drive their business forward."
By regularly monitoring performance, businesses gain data that will enable them to more efficiently plan capacity. With D&E's External Monitoring, customers can gain these advantages without making the sizable capital investment that would be necessary to develop this 24-hour monitoring on their own. The External Monitoring services make use of the state-of-the-art software D&E uses to monitor its own network performance. Reliability is critical for D&E, which has been in business for more than 100 years as a telephone company, and more recently as an Internet service and computer network systems integration provider.
Each customer works with D&E to customize their own thresholds for acceptable service and designate who should receive alerts if the status falls below that level. D&E's professional services technicians are available to help the customer trouble-shoot and resolve the issue, if necessary.
D&E, based in Lancaster County, Pa., offers high-speed data, Internet access, local and long distance telephone, voice and data networking, network management and security, and video services. For more information, visit www.decommunications.com.
This press release may contain forward-looking statements. These statements are based upon the current beliefs and expectations of D&E's management concerning the development of our business, are not guarantees of future performance and involve a number of risks, uncertainties, and other important factors that could cause actual developments and results to differ materially from our expectations. These include factors that we have indicated could adversely affect our business and financial performance contained in our past and future filings and reports, including those filed with the United States Securities and Exchange Commission. D&E undertakes no obligation to revise or update its forward-looking statements whether as a result of new information, future events, or otherwise.